Manage errors with correlation ID


Safewhere*Identify supports a feature providing users the ability to report errors that happen on Identify*Runtime pages—and also support system administrators reviewing errors reported on Identify *Admin.

When an error happens on an Identify*Runtime page, the system will display an error page that includes a text box under the label "User's comment." This text box lets a user report more details regarding the error that he or she has just experienced. The user is required to insert a comment and correctly specify the CAPTCHA code in order to be able to send the error.

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After clicking the Send error button, the system will send the user to a page that displays a Correlation ID (unique ID given to the reported error) as well as a date and time of when the error mail was sent to the administrator.

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Note: This feature is included in the main error view and all plug-in specific malformed request views.

Users who have the SystemSetupAdmin role can view received error reports in Identify *Admin under the Manage Errors subtab (placed under the System Setup main tab).

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It is possible for system administrators to automatically be informed whenever an error report has been sent.

This is done by enabling the "Send email with correlation" check box under the System Setup tab. When an error is then submitted, a notification email will be sent to the email address(es) specified in the "Contact email" field.

The user can view full details of a bug by clicking the Correlation ID link.

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